Contact

Real replies from a real person, usually within a day.

Email

Include the email address on your account so we can find you quickly.

Common things people write about

Paying without a card. Create your account first, then email us — we can activate access manually.
A refund. Within 3 days of paying, just say the word — we refund in full, no reason needed.
Cancelling. Email us and we will cancel the renewal. You keep access to the end of the period you paid for.
Password trouble. Try the reset page first; if the email does not arrive, write to us.
Wrong or unclear answer. Tell us the recording code (like C6) and what you think is wrong. We check every report.
Which exam to take. Happy to talk it through, but we cannot advise on your immigration file.

What we cannot help with

We are not immigration consultants and cannot advise on Express Entry profiles, eligibility or applications. For that, speak to an authorised representative — in Canada that means a lawyer or an RCIC regulated by the CICC.